Last Updated: September 2026
Information We Collect
We may collect information that you provide directly to Factory Water Service, including your name, email address, phone number, billing and service address, order information, appointment details, and information you provide through contact, booking, checkout, or service request forms.
How We Use Your Information
We may use your information to process orders and payments, schedule installations and service appointments, communicate with you about your order or service, provide customer support, arrange delivery, maintain business records, improve our website and services, and comply with applicable legal requirements.
Payment Information
Payments made through our website are processed by third-party payment service providers. Factory Water Service does not directly store complete payment card information. Payment providers may collect and process payment information according to their own privacy policies and security practices.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate essential website features, remember user preferences, understand website usage, and improve the customer experience. We may also use third-party analytics and service providers that collect information in accordance with their own privacy policies.
Sharing Your Information
We may share information with service providers when reasonably necessary to process payments, fulfill orders, arrange delivery, schedule appointments, operate our website, or provide customer service. We do not sell personal information for monetary compensation.
Third-Party Services
Our website may use third-party services for payment processing, online booking, website hosting, order fulfillment, communications, and other business functions. These providers may process personal information as necessary to provide their services and are subject to their own privacy policies and practices.
Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to process orders, provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, and support our customers.
Your Privacy Rights
Depending on where you live, applicable law may provide you with certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information. To submit a privacy-related request, please contact Factory Water Service through our Contact page.
Children’s Privacy
Our website and services are intended for adults purchasing or arranging residential water filtration products and services. We do not knowingly collect personal information directly from children under the age of 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, or applicable requirements. Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact Factory Water Service through our Contact page.