Last Updated: September 2026
Product Warranty
Water filtration systems sold by Factory Water Service may include a manufacturer warranty. Warranty coverage, duration, registration requirements, exclusions, and claim procedures are determined by the manufacturer and may vary by product. Customers should review the warranty information provided with their specific system.
Manufacturer Warranty Registration
Some manufacturer warranties may require product registration within a specified period after purchase. Customers are responsible for completing any required manufacturer registration and retaining their proof of purchase. Factory Water Service can provide purchase information reasonably needed to assist with registration.
Warranty Claims
If a product develops an issue that may be covered by the manufacturer warranty, please contact Factory Water Service with your order information and a description of the issue. We can assist with identifying the appropriate warranty process. Final warranty approval, replacement, repair, or other coverage is subject to the manufacturer’s applicable warranty terms.
Installation and Labor
Manufacturer product warranties generally apply to the product or covered components and do not automatically include installation, removal, reinstallation, diagnostic, or service labor provided by Factory Water Service. Any applicable labor coverage will be stated separately when included with a specific service or purchase.
What May Not Be Covered
Manufacturer warranties may exclude damage or failures caused by improper use, unauthorized modifications, improper installation, freezing, excessive water pressure, accidents, neglect, normal wear, or other conditions specified by the manufacturer. Coverage depends on the warranty terms applicable to the specific product.
Replacement Filters and Maintenance Items
Replacement filters and other maintenance items are consumable components and may have different warranty coverage from the main filtration system. Normal filter replacement, routine maintenance, and performance changes resulting from normal filter usage are not considered product defects unless otherwise stated by the manufacturer.
Proof of Purchase
Proof of purchase may be required for warranty assistance or manufacturer warranty claims. Customers should retain their order confirmation, invoice, and any product registration information for their records.
Changes to Manufacturer Warranty Terms
Manufacturer warranty terms may change from time to time and may vary by product model. The warranty terms provided by the manufacturer for the specific product will govern manufacturer warranty coverage.
Contact Us
If you have questions about product warranty coverage, registration, or a potential warranty claim, please contact Factory Water Service through our Contact page.