Last Updated: September 2026
Delivery with Professional Installation
Free local delivery is included with qualifying water filtration systems purchased with professional installation from Factory Water Service. The system may be delivered before the scheduled appointment or brought by our technician at the time of installation, depending on product availability and fulfillment arrangements.
Orders Without Installation
Orders placed without professional installation may be subject to separate shipping or delivery charges. Available shipping or delivery options and any applicable charges will be shown or communicated before the order is completed.
Delivery Area
Local delivery with professional installation is available within our service area in San Diego and surrounding communities. Availability may vary based on the installation address. Customers outside our local service area may contact us before placing an order to confirm available options.
Delivery Timing
Delivery times may vary depending on product availability, order processing, and the delivery method. Estimated delivery dates are not guaranteed. If a delay affects a scheduled installation, we will work with the customer to arrange a new installation date.
Receiving Your Order
Customers are responsible for providing accurate delivery and contact information. Please inspect the package and product upon delivery. If the package or product appears damaged, please contact Factory Water Service as soon as possible and keep the original packaging and any relevant photos for review.
Installation Scheduling
Delivery of a water filtration system does not automatically confirm an installation appointment. Installation must be scheduled and confirmed separately. We recommend keeping the system and all included components in their original packaging until the scheduled installation.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate shipping, delivery, and contact information. Additional delivery or shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Changes or Delays
Delivery schedules may be affected by product availability, carrier delays, weather, or other circumstances outside our reasonable control. We will make reasonable efforts to keep customers informed of significant delays that may affect their order or scheduled installation.
Contact Us
If you have questions about delivery, shipping, or the status of your order, please contact Factory Water Service through our Contact page.